Case Study

Pacific Gas & Electric (PG&E)

Pacific Gas & Electric is one of the largest Electric & Gas Utilities in the United States.  PG&E provides natural gas and electricity to most of the northern two-thirds of California, from Bakersfield, CA to almost the Oregon border.  PG&E serves approximately 5.2 million households (2016).

PGE engaged us to participate in their upgrade to NERC-CIP v7 regulations,

Intro / CHALLENGE

How We Managed $8mm in NERC-CIP Initiatives

PGE engaged us to participate in their upgrade to NERC-CIP v7 regulations. We were asked to manage numerous projects under various CIP initiatives, including Cybersecurity Alerts, Malware Lab Relocation, Incident Response, Remote Access, and several Infrastructure upgrades.

Details

Managing Several NERC-CIP Initiatives

APPROACH

Our approach was designed around cross-functional IT Project & Program Management services.  We:

  • Facilitated a software selection project for an Enterprise-wide Cybersecurity Alert Enterprise Management solution

  • Facilitated a malware lab relocation

  • Facilitated a sofware selection project for an Enterprise-wide Cybersecurity Incident Response Case Management solution

  • Facilitated the rollout of the “Encase” agent on the operational data network

  • Facilitated the updgrade of the enterprise-wide Interactive Remote Access / Citrix platform

  • Facilitated the implementation of the Appian Platform of tools for NERC-CIP compliance reporting

Solution / RESULTS

We completed over $8mm in project work for PG&E.  We managed numerous cross-functional teams including internal resources, external resources, client and vendor resources.  We developed detailed requirements, project plans and 100+ project deliverables according to PG&E’s project methodology.   

Testimonial

““We needed a top-notch PM to drive high-visibility, critical infrastructure protection (CIP) project work and Pinnacle did an outstanding job!  Incredibly professional, politically astute, extraordinarily talented!””

Chris Vana, Director I/T

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