Case Study
First Interstate BankThe bank previously hired a consulting firm to manage the relocation of six business units, however the firm was behind schedule and in jeopardy of hitting the targeted implementation / relocation date for full operations running in Phoenix.
Intro / CHALLENGE
How We Managed the Relocation of 6 Key Banking Business Operation Units
Wells Fargo acquired First Interstate Bank in the mid-1990’s. Prior to the merger, First Interstate Bank had operational processes in Los Angeles and needed to reduce processing costs. To achieve this goal, FIB moved the operations to Phoenix, AZ. FIB had hired a consulting firm to manage the relocation of six business units, however the firm was behind schedule and in jeopardy of hitting the targeted implementation / relocation date for full operations running in Phoenix.
Details
Relocating the Bank!
APPROACH
FIB engaged us to take over the management of the physical relocation of the six business units from Los Angeles to Phoenix. We managed all tasks associated with consolidating and relocating these business units. We developed PMO level and individual departmental level project plans, detailed task plans, scope management and quality management strategies, project status summary deliverables and weekly status reports for Senior Bank Officers. We also developed logistical transportation procedures to facilitate product movement between multiple geographic locations in accordance with strict Federal guidelines, requirements, and deadlines.
Solution / RESULTS
We established a “go live” date for Phoenix, heavily managed all project tasks, conducted weekly project meetings with senior bank personnel and met the scheduled implementation date six months from the start of the project.
Testimonial
“Pinnacle did an excellent job with this critical operations relocation.”
Ed Lambert, PMO
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